Terms and Conditions
Please take your time to read carefully the following terms and conditions for your own information. It is your responsibility to ensure that you have read and understood the various terms before placing any bookings. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
1.1 When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Booking will exist as soon as the booking is confirmed on our system.
1.2 The cost of transfer depends on the type of vehicle and the distance between two locations. Price does not depend of address within the Minsk city.
1.3 Transfer is carried out with a vehicle which corresponds to the number of passengers and pieces of luggage.
1.4 Location of departure and destination must have a particular address (e.g., airport, railway station, hotel, tourist attractions or any other specific address)
1.5 Driver is waiting for the client at the pickup location, holding a sign with customer’s name on it.
You can choose different types of tour options.
2.1 Tours that conducted by English speaking drivers. All our drivers have been trained to give a tour along the route as you are driven to your destination/s, however due to Belarusian laws regulating and protecting licensed tour guides our drivers cannot do this outside of the vehicle, in the towns and sites. Your professional English speaking driver will convey his knowledge and passion for Belarus and will be happy to suggest various cafes for lunch experience that suits your wishes.
2.2 Tours that conducted by private guides. All of our partners are professional certified guides.
To make a booking, you must send us an email, make a phone call, drop a message or fill in all the required fields on online booking form. You must enter your information using Latin characters.
3.1 Choose type of the service you need: transfer, tour or shared tour.
3.2 Please, carefully read and fill out the booking form.
3.3 Select the right number of passengers. Please be aware that all children (regardless of their age) are counted as passengers and must have an individual seat.
3.4 Enter your travel details: address, flight number as well as your contact information. Make sure the mobile phone number you entered is correct and the phone will be with you at the time of arrival. To avoid spam bookings we can request additional confirmation of your booking via SMS. If you receive such a request to your mobile phone number, please confirm your booking.
3.5 Once you have completed your booking, you will have a confirmed reservation.
4. Child seats
During the booking process in most destinations you are given the chance to reserve child or baby seats.
If you wish to bring your own child or booster seat, we must be advised of this information before you travel. This is to ensure that the vehicle provided can accommodate the seat.
5.1 We accept all used payment methods including credit card (MasterCard, Visa), bank transfer and cash. Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only. According to Belarusian laws, payment is made in Belarusian rubles.
5.2 We do not accept payments for booked transfer services earlier than for 7 days prior to the provision of the service.
5.3 We accept payment for tours, conducted by guides, on the day of travel in cash only. You have the opportunity to make a minor part of the tour price in advance, but not earlier than 7 days prior to travel.
5.4 We accept payment for shared tours on the day of travel in cash only.
6. Cancellation and refund policy.
Any cancellation must be made in writing by email addressed to us. You may cancel booked Transfer Services separately or cancel the whole Booking.
If we receive your cancellation request less than 48 hours before the scheduled pickup time of the transfer or tour you wish to cancel, the amount paid for this booking will not be refunded.
7. Changes by You.
Any amendment requests must be sent to us by email at firstname.lastname@example.org or by calling. Changes come into force right after they have been confirmed by us.